We've all heard about them from the time we were very young- manners, manners, manners. Mothers all over the globe do what they can to instill some kind of proper etiquette in their children and many succeed. However when many people use the telephone, etiquette seems to disappear. Not only that, but it isn't uncommon for someone to experience poor business telephone etiquette. When a person contacts a business and they don't use proper telephone etiquette, the business will most likely loose customers.
Talking on the telephone is no different than speaking with someone in person, but for some reason a piece of electronic equipment between the mouth and the ear tends to make people forget that there is such a thing as phone etiquette.
Businesses are beginning to realize that without providing telephone etiquette training in corporate, many employees are offending or even angering customers on the phone. New hires are often presented with a guide for telephone etiquette and some may even have to go to professional telephone etiquette training. Proper phone etiquette is important at both a personal and professional level. Being polite on the telephone is just as important as when speaking with someone in person.